SHIPPING & HANDLING
Thank you for shopping with Heather Sparks Art!
This Shipping and Handling Policy outlines our procedures regarding the shipment and delivery of your orders.
Processing Time
Please note that all of our jewelry is custom-made to order. As such, please allow for a processing time of 3-6 weeks from the date of purchase for the creation of your custom piece. In the case of pop-up art sales featuring ready-made jewelry, processing time may be shorter.
Shipping Methods
We offer worldwide shipping for all of our products. Shipping methods and carriers may vary depending on your location and the size of your order. Upon checkout, you will be provided with available shipping options and estimated delivery times.
Shipping Costs
Shipping costs will be calculated based on the size and weight of your order, as well as your shipping destination. Shipping costs will be displayed at checkout before you finalize your purchase.
International Shipping
For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the buyer and are not included in the purchase price or shipping costs. Please check with your country's customs office for more information on potential fees.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking information to monitor the status of your shipment and estimate delivery time.
Delivery Time
Delivery times may vary depending on your location and the shipping method selected. While we make every effort to ensure timely delivery of your order, we cannot guarantee specific delivery dates. If you have any concerns about the status of your order, please contact us at heathersparksjewelry@gmail.com.
Lost or Damaged Shipments
We are not responsible for lost or damaged shipments once they have been handed over to the carrier for delivery. However, if your order arrives damaged or is lost in transit, please contact us immediately so that we can assist you in resolving the issue.
Change of Address
If you need to change the shipping address for your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once your order has been processed for shipping.
Contact Us
If you have any questions or concerns about our Shipping and Handling Policy, please contact us at heathersparksjewelry@gmail.com.